FAQs
Frequently Asked Questions
Orders
Q: How do I know if my order was placed successfully?
A: After placing your order, you will receive a confirmation email with your order details. Please make sure your email address is correct at checkout.
Q: Can I change or cancel my order after placing it?
A: If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
Q: I entered the wrong shipping address. What should I do?
A: Please contact us immediately with your order number and the correct shipping address. If your order has not been processed yet, we will do our best to update it.
Shipping
Q: How long does shipping take?
A: Most orders are delivered within 7–12 business days. Delivery times may vary depending on your location, shipping carrier, and peak seasons.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number by email. You can also visit our Track Your Order page for updates.
Q: Do you offer free shipping?
A: Yes. We offer free shipping on orders over $69.
Q: Why hasn’t my tracking information updated?
A: Tracking information may take a few days to update after your order has shipped. If your tracking has not updated for several days, please contact us and we’ll help check it.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, undamaged, and in their original condition.
Q: How do I start a return or exchange?
A: Please contact us with your order number and the reason for your return or exchange. Our support team will guide you through the next steps.
Q: What should I do if I receive a damaged or incorrect item?
A: Please contact us with your order number and clear photos of the item. We will help resolve the issue as quickly as possible.
Q: Are shipping fees refundable?
A: Original shipping fees are generally non-refundable unless the return is due to a mistake on our part, such as a damaged or incorrect item.
Products & Sizing
Q: What size should I order?
A: Please check the size chart on the product page before ordering. If you prefer a relaxed or oversized fit, we recommend sizing up.
Q: What are your T-shirts made of?
A: Our T-shirts are made from 100% Ring-Spun Cotton, offering a soft, breathable, and comfortable feel for everyday wear, road trips, campfire nights, lake days, and relaxed outdoor moments.
Q: What is 100% Ring-Spun Cotton?
A: Ring-spun cotton is made by twisting and thinning cotton fibers to create a smoother, softer, and more durable yarn. Compared with regular cotton, it feels softer on the skin and is more comfortable for everyday wear.
Q: Will the print fade after washing?
A: No, the print is made to stay vibrant with proper care. To help keep your tee looking its best, we recommend washing it inside out with cold water, using mild detergent, and tumble drying on low or hanging it to dry. Avoid bleach and do not iron directly on the print.
Q: How should I care for my T-shirt?
A: Machine wash cold, inside out, with similar colors. Do not bleach. Tumble dry low or hang dry. Avoid ironing directly on the print.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept major credit cards and other secure payment methods available at checkout.
Q: Do you offer discounts or promotions?
A: Yes. We may offer limited-time discounts, bundle deals, and seasonal promotions. Please check our website for current offers.
Q: Can I use more than one discount code?
A: In most cases, only one discount code can be used per order unless otherwise stated.
Contact
Q: How can I contact you?
A: You can contact us through our Contact Us page or by emailing our support team. Please include your order number if your question is about an existing order.
Q: How long does it take to get a response?
A: We usually respond within 24 hours. Response times may be slightly longer during weekends, holidays, or high-volume periods.