Returns & Exchanges

Return & Exchange Policy

1. 30-Day Free Return & Exchange Policy

Thank you for shopping with Flamewy. We want you to feel confident when ordering from us. If you are not completely satisfied with your purchase, we offer free returns on eligible items within 30 days of delivery.

This Return & Exchange Policy explains our return window, free return conditions, exchange requests, damaged or incorrect items, refund processing, and important return instructions.

2. 30-Day Return Window

You may request a return or exchange within 30 days of receiving your order.

To be eligible, the item must be unused, unworn, unwashed, undamaged, and in its original condition.

Items that do not meet these conditions may not be accepted for return or exchange.

3. Free Returns

Flamewy offers free returns on eligible items within 30 days of delivery.

If your return request is approved, we will provide return instructions by email. Please do not send any items back before contacting us first.

Items returned without prior approval may not be accepted.

4. Return Eligibility

To qualify for a return or exchange, your item must:

Be returned within 30 days of delivery
Be unused, unworn, and unwashed
Be in its original condition
Include the original packaging when possible
Not be a final sale or non-returnable item

5. Non-Returnable Items

The following items are not eligible for return or exchange:

Items that have been worn, washed, damaged, or altered
Items with stains, odors, pet hair, makeup, or signs of use
Final sale or clearance items
Personalized or customized items
Items returned without prior approval
Gift cards

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at contact@flamewy.com.

Please include:

Your order number
The email address used at checkout
A clear description of the issue
Clear photos of the damaged, defective, or incorrect item
Photos of the packaging if applicable

Once we review your request, we will help provide a suitable solution, such as a replacement, exchange, or refund when appropriate.

7. Exchanges

If you need a different size, color, or item, please contact us first at contact@flamewy.com.

Exchange availability depends on product availability and order status. If your exchange request is approved, we will provide further instructions by email.

8. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method. Please allow several business days for the refund to appear, depending on your payment provider or bank.

Original shipping fees, customs fees, duties, taxes, or handling fees may not be refundable unless required by law.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at contact@flamewy.com.

Once an order has entered processing, production, or shipment, changes or cancellations may not be possible.

10. Lost or Delayed Packages

If your package is delayed, please check the tracking information first.

If your tracking shows delivered but you have not received the package, please check with your local carrier, neighbors, household members, or building mailroom.

If you still need help, please contact us with your order number.

11. How to Start a Return or Exchange

To request a return or exchange, please contact us at:

contact@flamewy.com

Please include your order number, the email address used at checkout, and a brief explanation of your request.

12. Policy Updates

We may update this Return & Exchange Policy from time to time. Any changes will be posted on this page.

Your continued use of our website after changes are posted means that you accept the updated policy.